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Yes, I mean customer care! I had shopped around on the internet for a good quality LED Head Light Kit for my F150. I picked this one as I believe F150LED is specialized in the F150 lightings, and they do have good reviews. When I received the kit in the mail after just 1 week (that's really fast as I'm in Canada!), the first thing I noticed is the LED kit is so nicely packed. The quality of the LED kit definitely not cheaply made. Not just that, but it has a candy in the box with a card saying Installation snack, "Cures potential fatigue, confusion and/or possible frustration during your install. If it does not work or help you resolve your issue, please contact us or check out our help centre!" OMG! I can completely feel how much F150LED would think from the customers' feeling! I love it already even before I had started the installation! The installation was super easy, thanks to the installation guide video on F150LED's web site! Excellent!! The LEDs are bright and beautiful, except, the pattern looks not very right! Even the best quality product can have defects though. I noticed on one of the LED bulbs, one of the LED doesn't light up at all! I contacted F150LED by e-mail and explained the problem. They replied to me right away on the second day, and sent me a replacement without any delay!! Now I have a pair of very bright, beautiful, high quality made LED kits, and feeling I am well taken care of and treasured as a customer of F150LED. I have 200% confidence in both this company and their products! I am planning to upgrade the rest of the lights on my F150 with F150LED's products, and definitely highly recommend them to my friends and anyone who is looking for high-quality lighting for their F150! You will never regret!
This product is amazing! Highly recommend purchasing these bulbs. I went with the version with the heat sink fins instead of the fans. Installation was easy. I had to rotate one bulb after I installed it but that was a breeze after reading the instructions. The color change from the factory bulbs to these is remarkable. I did not realize how much I was not able to see with the factory bulbs until I put these in and the night became day. You will need to adjust your headlights down even if you do not have a lift or anything on your truck. Worth the money!
Product was easy to install. I did have a question on how the led diode should be directed for maximum lumens and the on line customer service was quick to respond. I do love how bright this bulb is but my only issue is that my high beams in my opinion are not as bright as the headlight themselves they do operate as expected for a high beam and cast a much wider range than the headlight. Again this is an incredibly bright light and a much needed upgrade to my 2013 F150.
The overall consensus in installing LED bulbs in a halogen assembly is that doing so will blind other drivers. This was my concern with these bulbs but I was proven wrong! I adjusted the lights down a bit (very easy process with a phillips screwdriver). Other drivers have not flashed me on freeways or busy surface streets. What a day and night difference from the OEM bulbs. Now I want the foglights! Four stars because they are a bit pricey but I'm hoping they last a long time.